Banco BBM’s Ombudsman was created to receive, analyze and respond to customer’s requests, complaints, questions and suggestions.

Through the several communication channels described below, we seek to respond to issues of importance to our customers in a transparent, ethical, organized and effective manner.

Speak with the BBM Ombudsman through the following channels:

• Telephone: 0800 724-8448
• Fax: 0800 724-8449
• Post: Caixa Postal - 1020 CEP: 20010-974 - Rio de Janeiro – RJ
• E-mail: - ouvidoria@bancobbm.com.br
• Website: - www.bancobbm.com.br